How Learning to Say Yes Can Help Build Your Practice

Are you a “Yes” person?

Believe it or not, many of the most successful dentists are. Of course, when we talk about being a Yes Person, we’re definitely not talking about being a toady, someone who tries to curry favor by thoughtlessly agreeing with anything that’s said.

No, we’re talking about those leaders who are willing to say Yes to challenges. Your attitude towards life plays a huge role in determining both your personal fulfillment and your ultimate success. Being a naysayer not only alienates you from the people around you, it can undermine everything you do.

It can even affect your health: Researchers have found that having a sense of optimism—characterized by enthusiasm, hopefulness, engagement, and a sense of purpose—can be linked to a measurably reduced risk of heart attack and stroke.

Knowledge Is Only a Part

Before you became a dentist, you had to acquire the skills and knowledge needed to provide proper dental care. Knowledge is important, of course, but it’s only one piece of the puzzle: for long-term success, you’ll need more than what can learn in a classroom or lab. Fulfillment only comes through growth … and growth requires a specific attitude–a “yes” attitude, if you will.

A Yes Person is the one who routinely goes the extra mile for the benefit of others. Yes Persons are confident, committed, and open to new experiences. This gives them an advantage, both personally and professionally. When you view patients as opportunities to make a positive difference in  the world, you start to realize how relevant even the most menial tasks can be.

It All Comes Down to People

It’s a cruel irony that the more ways we have to communicate, the less we actually feel like anyone is listening. Television, billboards, web pages, social media … we’re bombarded with input on a moment-by-moment basis. We learn to tune it out in self-defense … but tuning out tends to leave us feeling isolated, unimportant, and unreal.

Folks have always sought a sympathetic ear from medical professionals, but now more than ever, patients want to be treated like people. They want to be heard. They come to you in trust, looking for both empathy and a solution.

The person who is sick or in pain (or worse, has a child or loved one in pain), that person wants relief right now; they’re not looking for an appointment in two weeks. Anyone–current patient or first-time caller–who comes to you with severe dental pain should hear the same response: “We’ll fit you in today.” When existing patients feel taken care of, they’ll talk you up to others; going out of your way for a new patient in need could earn you a customer for life.

Your Team Deserves Your Best

Developing a “Yes” mindset doesn’t apply just to patients: it should also extend to your team. Be approachable. Be reasonable. Be fair. Become the leader your people will turn to for encouragement and insight.

Your willingness to go above and beyond for everyone is one of the best ways to build trust with you team. They’ll feel more valuable, and will typically contribute more to the overall practice. Seeing you doing more than the minimum for both patients and employees will encourage them to do the same. Remember, saying yes is contagious, and helps encourage your staff to develop an open, positive, and mentally flexible attitude.

The Way to Truly Thrive

Becoming a Yes Person opens you up to recognizing opportunities and taking on new challenges. Sure, taking some chances can seem intimidating, but saying no–letting that intimidation dictate your choices–is the first step towards stagnation.

Entrepreneur and motivational speaker Gary Cardone is fond of saying that “Failure is not an option!” To take that one step further, the fear of failing isn’t really an option, either: by not moving outside of your comfort zone for fear of making a mistake, you’ve failed before you even start

Will you make mistakes along the way? Sure–that’s part of growth. But to truly experience success–to truly thrive–developing a Yes Person attitude is essential. And it can all start with one simple step:

Just Say Yes.


Should Dentists Accept Bitcoin?

Particularly if you’re running your own practice, you’re always on the lookout for a way to work more efficiently and provide better service. Whether it’s lowering prices, trying out new technologies or methods, or bumping your advertising, it’s a constant challenge to provide the highest level of care and still turn a profit. So it’s hard to just ignore it when some new idea comes along that has all the marking of a potential goldmine.

Like Bitcoin.

Most people don’t understand cryptocurrencies or how they work: they just know they hear and read it about people making millions on minimal investments, and it sounds too good to be true. In terms of being a miraculous investment opportunity, that’s probably true … but that doesn’t mean cryptocurrency is out of the picture for small businesses. Many are saying that cryptocurrencies are the payment method of the future, and you’d be ahead of the game if you started accepting it now.

But is cryptocurrency a good bet for your practice right now? There are several logistical things to consider before you jump into cryptocurrency; in this post we’ll take a look at some of them.

What Is Cryptocurrency?

Digital currencies are a way to cut the middleman out of a payment transaction. Rather than store your money with an organization like a bank for safekeeping, it exists only in the ether, accessible through an encryption only you have the key to. Cryptocurrency is decentralized by design: no central bank or government regulates or backs it. Buyers transfer funds directly to sellers, without any third party involved that processes the payments.

Everyday people can’t wrap their heads around the idea that the bitcoins themselves don’t physically exist and have no intrinsic value; the only reason cryptocurrency is worth anything is because the value belongs to you and you alone, according to the public ledger. Anyone can look at the ledger and validate this, and if anyone tries to use your cryptocurrency, pretty much everyone will know about it immediately.

Is This for Me?

Thinking about accepting crypto at your practice? Here are a few benefits to think about:

  • It’s cheaper. The lack of a middleman means reduced transaction fees. Accepting credit card payments means fees of 25 cents a swipe plus a percentage of the transaction total–with crypto, that’s not a thing.
  • You’re protected. Crypto’s transactions, like cash, are final. That means there are no fraudulent chargebacks, because no third party can reverse charges.
  • It’s global. For most dentists, this isn’t a factor. If, however, you represent products or sell research online, cryptocurrencies can open up international buyers–without having to deal in currency conversions.
  • Customers. Accepting cryptocurrency offers means customers have an additional way to pay–one with an extra layer of data protection.

But Why Not?

There are a few reasons to wait on accepting cryptocurrencies, as well:

  • It’s technical. Accepting cryptocurrency is an information-dense process with a high learning curve. You’ll need to choose a processor and set up a digital wallet on an established digital currency exchange … if your eyes are glazing over just reading that, you might need help with this part.
  • It’s still inconsistent. While we’re not seeing the massive value swings of a year ago, cryptocurrencies are still extremely volatile. You’ll need to transfer crypto into a more stable currency on a regular basis.
  • It’s safer-kinda. Cryptocurrency can help eliminate cyberthreats like stolen credit card numbers, but that doesn’t mean it’s totally secure. While companies are working to put more safeguards in place, as yet there is no way to completely stop cybercriminals–and unlike established currencies, cryptocurrencies are not backed or insured.

Like everything else, there are pros and cons with accepting cryptocurrencies. While crypto–and its underlying technology, blockchain–will almost certainly play an increasing role in our financial future, right now taking crypto payments could be more trouble than it’s worth. One suggestion: float the idea past your current patients. If you get excited responses at the prospect, go ahead and look deeper into it. If you’re only met with blank stares, however … maybe it would be better to hold off a year.